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Grievance Redressal

Company is committed to serving customers during the first reach out. However, to ensure transparency, we are also communicating the escalation matrix for reference.

Customer Relationship Management (CRM)

With a view to providing our customers with a cost-free and expeditious grievance redressal mechanism, it has been decided to introduce an Ombudsman Scheme in compliance with RBI guidelines

Under the Scheme, we have appointed Nodal Officer & Principal Nodal Officer, who will be responsible to represent the company before the Ombudsman. Details of the Nodal Officer, Principal Nodal Officer and Ombudsman is given below.

We urge our customers to follow the below escalation matrix to lodge any complaint or query with Chola.


Contact Number : 1800 - 102 - 4565 (9.00 am to 7.00 pm Monday to Saturday)

Email :

If the customer is not happy with the response by customer care then the query or complaint may be escalated to the attention of the Grievance Redressal Officer of trie company at the following email ID and contact number.


Contact Number : 044-4090 6097

Email :

If the customer further feels that his query or complaint is not resolved to his satisfaction, he may approach the Principal Nodal Officer at the below details.


Name of the Principal Nodal Officer : Mr. Krishnakumar K.P

Contact Number : 044-4090 6114

Email :

If the customer query or complaint is not resolved within a period of one month from date of complaint, the customer may also approach the RBI Ombudsman on the below mentioned details.


Center : Chennai

Address of the Office of NBC Ombudsman :

C/o Reserve Bank of India, Fort Glacis,
Chennai - 600 001. STD Code : 044 | Telephone No : 25395964
Fax No : 25395488 | Email :

Should you require a copy of the NBC Ombudsman scheme details, please email to

Cholamandalam Investment and Finance Company Ltd.

Chola Crest, C54-55 & Super B-4, Thiru-Vi-Ka Industrial Estate, Guindy, Chennai – 600032, Tamil Nadu.

Tel: 044 4090 7172 / Fax: 044 4090 6464

Website: | CIN: L65993TN1978PLC007576

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